Terms of Service

Last updated September 17, 2026.

These terms govern use of Caltuck LLC websites, product sales, installation and support work, cloud monitoring, and related tools (the “Services”). If you do not agree, do not use the Services.

1. Who we are

Caltuck LLC provides IT, low-voltage, access control, cameras, sensors, and cloud monitoring from Frederick, Colorado. Contact: 8105 W I-25 Frontage Rd Unit 9, Frederick, CO 80516, info@caltuck.com, (720) 499-0399.

2. Quotes, orders, and payment

Prices on the site may be listed as “ask for price” or as a catalog price. A listed price is an invitation to order, not a binding offer until we confirm. Hardware, install, and service quotes may change after a site survey. Online checkout is processed by Stripe. You are responsible for providing accurate shipping and billing information. Title and risk of loss for shipped goods pass when the carrier takes the goods, unless we agree otherwise in writing.

3. Installation and field work

You are responsible for site access, power, network paths, and any permits your property requires. We perform work in a professional manner. Hidden conditions, existing damage, or third-party equipment can affect schedule and cost. Extra work outside the agreed scope is billed separately.

4. Monitoring and alerts

Cloud monitoring, Building Sensors, WaterBug, HVAC, freezer, and cabinet sensors provide information and alerts. They are not a guarantee that every event will be detected or that every alert will arrive. They are not a substitute for life-safety, fire, or emergency systems. You must keep contact details current, keep devices powered and connected, and inspect hardware on site.

Caltuck LLC does not guarantee the performance, reliability, or accuracy of monitoring systems or alerts. Failures can occur due to power loss, network loss, configuration, hardware damage, or carrier delay.

5. Limitation of liability

To the maximum extent allowed by Colorado law, Caltuck LLC, its officers, employees, and agents are not liable for lost product, spoiled goods, property damage, lost profits, or other damages arising from a missed alert, delayed notice, sensor failure, website outage, or similar event. Our total liability for a claim related to the Services is limited to the amount you paid us for the specific product or service at issue in the twelve months before the claim.

6. Warranty

Manufacturer warranties apply to third-party hardware where provided. For Caltuck-built sensors and cloud software, we warrant that the device can connect to the Caltuck cloud and that our backend can log and attempt to send configured alerts when the path is working. This does not cover accuracy drift, physical damage, vandalism, customer power or network loss, or failure to prevent loss. Any implied warranties that cannot be disclaimed are limited to the shortest period allowed by law.

7. Accounts, tickets, and field logs

You are responsible for account credentials and for content you submit, including ticket attachments and field photos or videos. Do not upload unlawful material. We may suspend access for misuse, nonpayment, or security risk.

8. Acceptable use

Do not attack, scrape in a way that harms the service, reverse engineer our firmware except as allowed by law, or use the Services to violate others’ rights.

9. Intellectual property

Site content, Caltuck marks, firmware, and dashboards belong to Caltuck or its licensors. You receive a limited license to use purchased products and the cloud tools we enable for your account.

10. Privacy

Our Privacy Policy describes how we handle personal information, including SMS opt-in, site stats, and optional GPS on field logs.

11. Changes and termination

We may update these terms. The date above will change when we do. We may stop offering a product or feature. Unpaid invoices may result in suspension of monitoring or support until brought current.

12. Governing law

These terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules. Venue for disputes is in the state or federal courts serving Weld County or Denver County, Colorado, unless applicable law requires otherwise.

13. Contact

Caltuck LLC
8105 W I-25 Frontage Rd Unit 9, Frederick, CO 80516
info@caltuck.com
(720) 499-0399

Privacy Policy